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Shipping & Returns

Delivery Date

Get your orders fast! We make it easy and economical to receive your package promptly. See below for our shipping options and estimated delivery times.

Most orders placed before 14h EST Monday through Friday, will be processed the same day. Orders placed after 14h EST will be processed next business day.

 

Delivery Fees

When you place an order online on our website, delivery charges are payable if:

. Your order contains one or more items ineligible for free shipping under 59$.

. Or total amount of your order is less than the minimum amount required for Free Shipping which is 59$.

To determine if an item is eligible for free shipping under 59$, visit the page of the item. When the item is eligible, you will find a Red Tag on the product image indicating that this item is eligible for free shipping under 59$.

iTEKcanada offer a low flat rate shipping of only 6.95$ for the order under 59$.
Express delivery is available. The shipping cost is based on courier rate

Free delivery

When you place an order online on our website, there are no shipping charges when:

. Your order contains only items eligible for free shipping (ie: Cordless Phone battery, Button Battery, Coin Cell Battery ), or

. The total amount of the order exceeds the minimum amount required for free shipping which is 59$.

To determine if an item is eligible for free shipping under 59$, visit the page of the item. When the item is eligible, you will find a Red Tag on the product image indicating that this item is eligible for free shipping under 59$.


Return and Replacement Procedure

We're confident in the quality of our products, and we want to make sure you're completely satisfied. That's why we offer FREE returns during the warranty period *.

Moustache Ink & Toner cartridges: 2 years warranty
All others products: 1 year warranty

Return Policy for OEM Cartridges

Original equipment manufacturer (OEM) cartridges are covered by their respective manufacturers. We are unable to accept returns of OEM cartridges. Please contact the respective manufacturer.

RETURN ADDRESS AND OTHER INFORMATION

All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting iTEKcanada.com Customer Service

Our return address is listed below once you have your RMA #

iTEKcanada Inc.
10 du Parc
Saint-Constant, Quebec
J5A 1Z5
CANADA

Please obtain approval before returning anything. Failure to do so will void any warranty you may have.

The RMA must be postmarked within 10 business days from the date of issue for it to be valid.

RMAs received after the 10 days of issuance, not including time in transit,may be refused or at least assessed a penalty not greater than 15% of the return.

Our goal is to make you happy with your purchase but sometimes you need to return it.

We will do our best to make this as simple and straight forward as possible. Our goal is to process your return request promptly and professionally.

Just as how you were treated when you made the original purchase.

Please kindly follow the rules above to avoid any problems.